Return instructions

If you don't like or fit an item, you can easily replace it within 14 days send back to us. Please note that the items must be in their original condition. Labels must be attached to the product and items must be in their original packaging. National returns are free of charge for you. The costs for international returns are not borne by us and are at your own expense.

To the return portal

National returns

Have you ordered within Germany and would like to return one or more items? No problem! Here you will find out step by step how you can easily organize your return.

Step 1:

Visit our Returns portal.

Open our returns portal to register your return. There you will be guided step by step through the returns process.

Step 2:

Identify order

Enter your email address, your 5-digit order number and the postal code of the delivery address. You can then select the items you would like to return.

Step 3:

Create return label

For returns within Germany, you can create and download a free returns label directly in the returns portal. After selecting the items, the shipping label will automatically be made available to you for download and can then be used for returns.

Step 4:

Prepare package

Pack items securely. Then print out the return label and attach it to the package so that it is clearly visible. Please keep the proof of posting carefully until your return has been successfully processed.

Step 5:

Send returns

Drop off your package at the appropriate shipping point and wait for us to process your return.

Step 6:

Received refund

As soon as your return has been received and checked by us, the refund will be made via the originally chosen payment method. Depending on the payment method, processing may take a few working days.

International returns

Have you ordered outside of Germany and would like to return one or more items? No problem! Here you will find out step by step how you can easily organize your return from abroad.

Step 1:

Visit our Returns portal.

Open our returns portal to register your return. There you will be guided step by step through the returns process.

Step 2:

Identify order

Enter your email address, your 5-digit order number and the postal code of the delivery address. You can then select the items you would like to return.

Step 3:

Create return label

No return label is provided for international returns. In this case, the return must be made independently and at your own expense to the return address provided.

Step 4:

Prepare package

Pack items securely. Then print out the return label and attach it to the package so that it is clearly visible. Please keep the proof of posting carefully until your return has been successfully processed.

Step 5:

Send returns

Drop off your package at the appropriate shipping point. For international returns, please take the package yourself to a shipping service provider of your choice and send it back to the address specified in the returns portal at your own expense.

Step 6:

Received refund

As soon as your return has been received and checked by us, the refund will be made via the originally chosen payment method. Depending on the payment method, processing may take a few working days.

Further questions?

In this case, like to watch in our FAQ area after. There we listed and answered frequently asked questions. If you need personal support, please contact our customer service by email onlineshop@fynch-hatton.de Or by phone (+49) 2161 567451085. We are happy to be there for you and support you in your concerns.

To the FAQ