Payment, Shipping & Return

Payment
All payments and credits are made in Euro (€).
We offer the following payment methods: 

PayPal

You have the possibility to complete the purchase with PayPal or PayPal Express. This saves you time and allows you to buy our products quickly and securely online. You will be redirected to PayPal and can complete the purchase quickly, easily and securely.

PAYMENT: As a PayPal customer you can pay quickly and easily. Your advantage is that the payment is usually authorised immediately and we can therefore arrange the dispatch of the goods as quickly as possible.
REFUND: As soon as we receive a returned item, the corresponding value of the goods will be credited to your PayPal account. 
Credit card:

VISA & MasterCard incl. Maestro

PAYMENT: Pay comfortably and securely by credit card. Your credit card will only be charged once the order has been shipped.
REFUND: As soon as we receive a returned item, the corresponding value of the goods will be credited to the debited credit card.
Google Pay

PAYMENT: Google Pay is a mobile payment system for Android devices. Pay quickly and easily directly from your mobile device.
REFUND: As soon as we receive a returned item, the corresponding value of the goods will be credited to the debited account. 

Apple Pay

PAYMENT: Apple Pay is a payment system from the US company Apple for its own mobile devices. Pay quickly and easily directly via your mobile device.
REFUND: As soon as we receive a returned item, the corresponding value of the goods will be credited to the debited account. 

Amazon Pay

PAYMENT: Amazon Pay allows you to pay in our shop with the information already stored in your Amazon account.
REFUND: As soon as we receive a returned item, the corresponding value of the goods will be credited to the debited account. 

Bancontact (Belgium)

PAYMENT: After entering your card details, you will be redirected to your own online banking environment to authorise the payment.
REFUND: As soon as we receive a returned item, the corresponding value of the goods will be credited to the debited account.
 
iDEAL (Netherlands)

PAYMENT: When you select the ideal payment method, you will be directed to your own online banking environment where you will log into your bank account and be asked to authorise the payment. Once this is done, the bank will immediately confirm the payment and you will be redirected back to the webshop.
REFUND: As soon as we receive a returned item, the corresponding value of the goods will be credited to your bank account.

EPS (Austria)

PAYMENT: The eps online transfer is based on the online banking of the buyer's bank and allows for easy and secure processing of e-payments via the internet.
REFUND: As soon as we receive a returned item, the corresponding value of the goods will be credited to your bank account.

Shipping

In the order process you enter your delivery address. We currently ship to the following countries:

Country Shipping costs Carrier Delivery time
Germany 0,99 € DHL 1 - 3 working days
Austria 5,99 € UPS 3 - 6 working days
Belgium 5,99 € UPS 3 - 6 working days
Netherlands 5,99 € UPS 3 - 6 working days
Finland 5,99 € UPS 3 - 6 working days
France 5,99 € UPS 3 - 6 working days
Slovakia 5,99 € UPS 3 - 6 working days
Slovenia 5,99 € UPS 3 - 6 working days
Spain 5,99 € UPS 3 - 6 working days
Ireland 5,99 € UPS 3 - 6 working days
Italy 5,99 € UPS 3 - 6 working days

For orders within Germany we charge an environmental fee of 0,99 € per order. Shipping is carried out by DHL. The delivery time is 1 - 3 days.

For orders within the EU we charge a flat rate of 5,99 €. The shipment is carried out by UPS. The delivery time is 3 - 6 days.

Please note that orders placed on weekends or public holidays will be processed on the first following working day.

We only use cardboard boxes made from recycled cardboard and shipping bags made from recycled materials for packaging.

The delivery period begins with the payment methods purchase on account, PayPal, Google Pay, Apple Pay, Amazon Pay, credit card and instant bank transfer for an order before 12.00 noon on the same day. For orders placed after 12.00 noon, the delivery period for these payment methods begins on the following day.

Shipment tracking
As soon as the order is shipped to you, you will receive a shipping confirmation by e-mail. This e-mail will also contain a DHL or UPS tracking number.
You can track your delivery with the tracking number via the following link:



Return

You can return the ordered goods to the Fynch-Hatton Online Shop within 14 days of receipt. The return within Germany is carried out by DHL and is free of charge for you. (Returns pre-registration) A returns note and returns label will be enclosed with your order. Returns outside Germany are not free of charge. The buyer is responsible for the costs incurred.  The return note must be enclosed with the return. Brief instructions for this are included on the return note. Please enclose the completed return note with the return shipment. This enables us to credit your customer account with the equivalent value of the returned goods as soon as we receive it. The reason for return also helps us to process the return and improve our service to you. Of course, you do not have to pay for the returned goods.

To avoid damage to the item, please pack it well. It is best to use the original packaging.

Please affix the return label to the package so that it is clearly visible from the outside, and then simply post it at the nearest DHL post office. Please do not enclose a new order with the return - even if you are exchanging an item. This will avoid unnecessary delays.
Please order the new items at https://www.fynch-hatton.de.

After the return authorisation, you will receive an e-mail confirming that the amount will be credited to your account within the next few days. You will receive the amount in the same way you paid for the order.

Important: The delivered items are only for the purpose of trying them on, as is usual in stationary retail. If the returned goods are in a poor or used condition, we reserve the right to claim compensation from you. The Fynch-Hatton Online Shop currently only accepts returns of goods that you have also purchased in the Fynch-Hatton Online Shop. Please always return goods purchased from a Fynch-Hatton store directly to that store.